At Mumma and Bubba, we are committed to providing exceptional products and reliable customer service. This Refund Policy outlines our procedures for returns, refunds, exchanges, and damaged or defective items.
1. Returns
Unused merchandise in its original condition may be returned within 14 days of receipt. Items must be returned in their original condition and packaging, with all original accessories and documentation included.
2. Return Eligibility
To be eligible for a return, the item must be unused, unworn, and in the same condition in which it was received. Items that have been used, damaged after delivery, or altered may not qualify for a refund.
3. Return Process
To initiate a return, please contact our support team at support@mummaandbubba.com with your order information and the reason for the return. We will provide instructions regarding the return process.
Please do not send items back without contacting us first.
4. Refunds
Upon receiving and inspecting the returned item at our facility, we will promptly process your refund to the original payment method. Refund processing times may vary depending on your payment provider or financial institution.
5. Return Shipping Costs
Customers are responsible for return shipping costs unless the item received was damaged, defective, incorrect, or otherwise shipped in error.
6. Damaged or Defective Items
If your order arrives damaged or defective, please contact us immediately upon receipt. We evaluate damage and defect claims individually and ask that you provide photographic evidence of the item and packaging to help expedite the replacement or refund process.
7. Incorrect Items
If you receive an incorrect item, please contact us immediately so we can review the order and arrange an appropriate resolution.
8. Non-Refundable Items
Items that have been used, damaged through misuse, or returned without their original condition or packaging may not be eligible for a refund.
9. Exchanges
If you need to exchange an item, please contact our support team at support@mummaandbubba.com Exchanges are subject to product availability and eligibility requirements.
10. European Union 14 Days Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
11. Contact Information
For any questions, special requests, or concerns regarding returns or refunds, please contact our support team at support@mummaandbubba.com